Problems with signing up to Tax Free Childcare?

We have been in touch with HMRC to air your concerns and questions regarding the Tax Free Childcare signing up process - please see the questions and answers below.

What to do if you try to sign up and it doesn’t work


• There is a Tax-Free Childcare Customer Interaction Centre (CIC) which childcare providers can call if they are having difficulty signing up for Tax-Free Childcare. The CIC will be able to offer advice and guidance to help providers sign up.

Who can our members contact if they need assistance?


• The number for the Customer Interaction Centre is 0300 123 4097.

What to do if you haven’t received your letter?

• All letters to sign up for Tax-Free Childcare have now been sent to registered childcare providers. If you have not received your letter yet, or if you have misplaced it, you can call the Customer Interaction Centre who will be able to help you sign up.