NDNA’s Online Shop Terms and Conditions




Purchasing Process

Account
To access or buy products from NDNA’s shop, you must already have or create a valid membership account. As a minimum, you will automatically become a myNDNA member, which is free to join. By placing an order you therefore agree to NDNA’s myNDNA’s terms and conditions and privacy policy.

Buying on behalf of someone else in your organisation
As a paid for NDNA Nursery Member, Affiliate, International or Local Authority member, you may buy a product on behalf of someone else in your organisation. However, the responsibility for the order and payment will rest with you.  

Payment Process

We use Sage Pay to collect/process transaction information. Please view Sage Pay’s security policy at http://www.sagepay.com/security_policy NDNA are responsible for the transaction. Credit card details are entered on a secured page and they are transferred using SSL. We accept 3D Secure transactions. 


Membership

For terms and conditions of membership please click here


Training Events

Full terms and conditions for training events can be viewed by clicking here


Products (including publications)

Confirmation of order
When you place an order to purchase a product from NDNA’s online Shop, we will send you an e-mail confirming receipt of your order and containing the details of your order. 

Availability and pricing
The supply of products and publications from our online Shop is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. If the item is not available and not likely to come back into stock in a reasonable time we will cancel that item from your order and you will be refunded the cost of it.
Whilst every attempt is made to ensure the prices shown on our website are accurate, there may be occasions when the prices shown are incorrect. When this information comes to light in the course of processing a customer order we will contact you with the correct price so you can inform us whether you wish to proceed with the order.

Dispatch
We aim to dispatch all orders within 14 days of payment being received.

Returns 
Full refund or replacement will be given in the event that the wrong goods are sent and NDNA will bear the cost of postage. Where goods are received damaged, a replacement will be sent upon receipt of the damaged goods. If the customer orders the wrong goods, providing they are received back in unused condition within seven working days a replacement or refund of the cost of the goods will be given, however no refund of postage cost will be made. 
 


NDNA Development Zone 

By agreeing to these terms and conditions you agree to NDNA’s Development Zone Community Guidelines and Moderation Policy.

Confirmation of order
When you place an order to purchase NDNA’s Development Zone Courses, we will send you an e-mail confirming receipt of your order and containing the details of your order. Within 72 hours we will send you an email with your course access login details.

Refunds
Once the course has been accessed or content has been downloaded no refund will be given under any circumstances.

Full terms and conditions can be viewed by clicking here
NDNA’s Development Zone Community Guidelines and Moderation Policy can be viewed by clicking here


Virtual products including but not limited to factsheets, policies, leaflets, training materials

These products are provided for your personal use only and may not be copied or distributed to other persons without the express written consent of NDNA.

Virtual products are coded with the name of the person who ordered them.

Confirmation of order
When you place an order to purchase or download any of NDNA’s virtual products, we will send you an e-mail confirming receipt of your order and containing the details of your order. Within two working days we will send you access to the virtual product you have ordered.

Refunds
Once the material has been made available to you by electronic means no refund will be given under any circumstances.

NDNA Conference 2016

Confirmation of booking
We will confirm your booking by email within 72 hours.  If you have not heard from us please contact our Events Team on 01484 40 70 70 or email training@ndna.org.uk. Registration information and conference details will be sent only when payment has been received. We cannot be held responsible for non-arrival of registration information.  If you haven’t heard from us within 7 days of the conference,please contact us on 01484 40 70 70

Payment
Payment in full is required at least 30 days before the date of the event unless the booking is received within the 30 day period in which case immediate payment is required. 

Special requirements
Any special requirements including dietary requirements must be notified at least 21 days in advance of the conference date.

Cancellation
Cancellations can be made in writing up to 30 April 2015, subject to an administration charge of 50%. We regret that we cannot make any refunds after this date, however substitutions will be accepted if notified in writing before the event.

Early Bird Offer
Our Early Bird offer is only valid for orders received on or before 1 March 2015.

Changes and alterations
NDNA reserves the right to alter or modify the advertised speakers and/or topics if necessary.  Any substitutions or alterations will be updated on our website as soon as possible.


Job Adverts

Confirmation of order
When you place an order to include a job advert on NDNA’s website we will send you an e-mail confirming receipt of your order and containing the details of your order.

Payment and fulfilment of order
We will place your advert on our website within 72 hours.  Where payment is required placing of the advert on our website will be 72 hours after receipt of payment. Adverts will appear for four weeks after which time they will be removed.

Specification and pricing
Adverts will be a maximum of 300 words.
Free listing offer only available to NDNA members who hold full nursery membership.
One free listing per valid membership number.

NDNA reserves the right to refuse any advertisement which is deemed to be discriminatory.


e-Quality Counts

Confirmation of order
When you place an order to purchase NDNA’s e-Quality Scheme, we will send you an e-mail confirming receipt of your order and containing the details of your order. Registration onto the scheme and provision of your customer unique scheme login password will be sent and will be activated on 1st of the month following receipt of payment or valid bank details for Direct Debit.

Refunds
No refund will be given under any circumstances.

Full terms and conditions can be viewed by clicking here


Quality Improvement Programmes

Confirmation of order
When you place an order to purchase NDNA’s Quality Improvement Schemes, we will send you an e-mail confirming receipt of your order and containing the details of your order. Registration and provision of your customer unique login password will be sent and will be activated on 1st of the month following receipt of payment.

Refunds
No refund will be given under any circumstances.

Full terms and conditions can be viewed by clicking here

Copyright 

This website and its content is copyright of NDNA - © National Day Nurseries Association. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
• You may print or download to a local hard disk extracts for your personal and non-commercial use only
• You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.