NDNA’s Online Shop Terms and Conditions


Purchasing Process

Account
To access or buy products from NDNA’s shop, you must already have or create a guest login account. By placing an order you therefore agree to NDNA’s Privacy Notice.

Buying on behalf of someone else in your organisation
As a paid for NDNA Nursery Member, Affiliate, International or Local Authority member, you may buy a product on behalf of someone else in your organisation. However, the responsibility for the order and payment will rest with you.  

Payment Process

We use Sage Pay to collect/process transaction information. Please view Sage Pay’s security policy at http://www.sagepay.com/security_policy NDNA are responsible for the transaction. Credit card details are entered on a secured page and they are transferred using SSL. We accept 3D Secure transactions. 

Membership

For terms and conditions of membership please click here

Training Events

Full terms and conditions for training events can be viewed by clicking here

Products (including publications)

Confirmation of order
When you place an order to purchase a product from NDNA’s online Shop, we will send you an e-mail confirming receipt of your order and containing the details of your order. 

Availability and pricing
The supply of products and publications from our online Shop is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. If the item is not available and not likely to come back into stock in a reasonable time we will cancel that item from your order and you will be refunded the cost of it.
Whilst every attempt is made to ensure the prices shown on our website are accurate, there may be occasions when the prices shown are incorrect. When this information comes to light in the course of processing a customer order we will contact you with the correct price so you can inform us whether you wish to proceed with the order.

Dispatch
We aim to dispatch all orders within 14 days of payment being received.

Returns 
Full refund or replacement will be given in the event that the wrong goods are sent and NDNA will bear the cost of postage. Where goods are received damaged, a replacement will be sent upon receipt of the damaged goods. If the customer orders the wrong goods, providing they are received back in unused condition within seven working days a replacement or refund of the cost of the goods will be given, however no refund of postage cost will be made. 

NDNA Development Zone 

By agreeing to these terms and conditions you agree to NDNA’s Development Zone Community Guidelines and Moderation Policy.

Confirmation of order
When you place an order to purchase NDNA’s Development Zone Courses, we will send you an e-mail confirming receipt of your order and containing the details of your order. Within 72 hours we will send you an email with your course access login details.

Refunds
Once the course has been accessed or content has been downloaded no refund will be given under any circumstances.

Full terms and conditions can be viewed by clicking here

NDNA’s Development Zone Community Guidelines and Moderation Policy can be viewed by clicking here

Virtual products including but not limited to factsheets, policies, leaflets, training materials

These products are provided for your personal use only and may not be copied or distributed to other persons without the express written consent of NDNA.

Virtual products are coded with the name of the person who ordered them.

Confirmation of order
When you place an order to purchase or download any of NDNA’s virtual products, we will send you an e-mail confirming receipt of your order and containing the details of your order. Within two working days we will send you access to the virtual product you have ordered.

Refunds
Once the material has been made available to you by electronic means no refund will be given under any circumstances.

Quality Counts

Confirmation of order
When you place an order to purchase NDNA’s Quality Scheme, we will send you an e-mail confirming receipt of your order and containing the details of your order. Registration onto the scheme and provision of your customer unique scheme login will be sent following receipt of payment or valid bank details for Direct Debit being setup.

Refunds
No refund will be given under any circumstances.

Copyright 

This website and its content is copyright of NDNA - © National Day Nurseries Association. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
• You may print or download to a local hard disk extracts for your personal and non-commercial use only
• You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


NDNA Privacy Statement

We use your information to provide, administer and improve our services and marketing to you, to process your membership, your orders, bookings and your payments and to communicate with you.
We will only contact your personal email address if we have your consent to do so. We collect this consent when you sign up to membership and/or make a booking with us.  All our marketing email communications includes clearly visible unsubscribe and opt-out links for changing preferences. You can opt out of communications at any time by emailing privacy@ndna.org.uk.  
Information collected by us will be used by NDNA only and not passed to third parties unless you have given consent, except where the product or service is delivered by a third party on our behalf, or we are obliged by law to do so. If those third parties are based outside the EU, we will ensure that their data processing activities are compliant with EU law. We will only keep data for as long as necessary.